Job Description

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, ensure they have everything they need for an exceptional stay, and even make future reservations. Job seekers interested in working in a high-energy environment with growth opportunities should start their application today!

$14 - $15 hourly

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready

• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Get more value for your hard-earned money at the Quality Inn & Suites® - Round Rock, Texas located a short drive away from Austin, TX. This hotel has an excellent work environment created by our amazing and friendly team members. We have an excellent bonus program that rewards our employees that excel in their duties. The management team invests in all of our employees and we provide lots of room for growth and personal development. If you are looking for a family-like environment with a great culture - look no further! You'll not only join one of the fastest-growing hotel brands in its market place, but also a multi-skilled team where everyone can be themselves and at the same time constantly find smart ways to make work fun.

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